GENERAL TERMS AND CONDITIONS OF RESERVATION AND CANCELLATION AT CAT CAFE’S
1. TERMS AND CONDITIONS
These terms and conditions apply to individual accommodation reservations made by private individuals, unless a special agreement has been prepared or the terms and conditions for the related price product indicate otherwise.
2. RESERVATION AND CONFIRMATION
When making a reservation, you must state your name, home address and time of arrival. The reservation is binding to the café once it has been confirmed orally, in writing, or by other means such as e-mail, and once a booking confirmation has been provided to you. The café may place conditions on the reservation, such as compliance with certain rules, a reservation fee, or confirmation of the reservation by credit card.
3. ARRIVAL AND DEPARTURE
The room is available from 8:00 p.m. on the day of arrival, and it must be vacated by 10 a.m. on the day of departure. The café may specify different check-in and check-out times. If you arrive later, you must confirm late arrival with the café you are staying with.
4. CANCELLATION AND NO SHOW
Unless otherwise agreed when making the reservation or unless there are other conditions on the selected rate or reservation time, a reservation must be cancelled by 6:00 p.m. on the day of arrival. In the event of no show, the café is entitled to charge you for one night including taxes and any other additional services included in the reservation. You are entitled to cancel the reservation without any cost and your reservation fee will be reimbursed in full if the reason for the cancellation is your or your family member’s serious illness, serious accident, death, or another unexpected and serious incident. “Family member” refers to your spouse, child, parent, parent-in-law, sibling, grandparent or the travel partner who was going to share the room with you. You will need a reliable document such as a medical certificate as evidence of the reason for cancellation. In any event, the hotel is entitled to deduct administrative charges from the sum refunded.
5. FEES AND CHARGES
All hotels accept the most common payment cards and cash. However, a café has no obligation to accept any foreign currency, vouchers, cheques or payment cards, unless the hotel has offered to do so.
You must pay for your room in cash or by credit card at the latest in connection with checkout.
6. CUSTOMER CONDUCT AT THE HOTEL
Guests are required to show good manners and compliance with café regulations. If you fail to comply with these rules, you may be requested to leave the hotel immediately. You will be required to pay for your accommodation and any additional services ordered, and you will not be refunded for any payments already made.
7. CUSTOMER’S LIABILITY FOR DAMAGE
As a customer, you are responsible for any damage that you or your guest intentionally or negligently cause.
Liability for damage is determined in accordance with general damage liability principles.